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Returns / Refunds

At Pulselabz, we believe in providing great service and high-quality office equipment to all of our customers. If you are not completely satisfied, we will work to resolve any questions or concerns you may have. To understand our refund and return policy please refer to the chart below.


Below is a break down of our return/refund policy.

  • New and unassembled
  • Used and undamaged

Return Period

Up to 14 days upon receiving the goods based on associated tracking. Return must be in original packaging.

Return Fee

No Restocking fee is charged by our company, and we absorb the original cost of shipping the item to you. The only cost to you will be the cost of returning/shipping the product back to us

Details

Chair is in the original unused, and unassembled condition.

Damage Fee

An additional 10% fee may be applied based on the condition of the returned goods after inspection.

Refund

Refund will be initiated to the customer after 15 days of receiving and inspection of the returned goods.

Replacement Parts

Replac-

ement Parts

Shipment for replacement parts will be covered by Pulselabz up to 14 days upon receiving the product.


Shipment for replacement parts will be covered by the customer after 14 days.

Return Period

Up to 14 days upon receiving the goods based on associated tracking number. Return must be in original packaging.

Return Fee

A 10% Restocking Fee is charged for used returns, but we absorb the original cost of shipping the item to you. You are responsible for the cost of returning/shipping of the product back to us.

Details

  • Product condition is assembled and used.
  • The returned chair must be disassembled and repacked into original packaging.
  • Additional fees may apply based on the condition of the returned chair (damage fee).

Damage Fee

An additional 10% fee may be applied based on the condition of the returned good after inspection.

Refund

Refund will be initiated to the customer after 15 days of receiving and inspection of the returned goods.

Replacement Parts

Shipment for replacement parts will be covered by Pulselabz up to 14 daysupon receiving the product.


Shipment for replacement parts will be covered by the customer after 14 days.

We are sad that it didn't work out. Please feel free to contact us here for instructions on how to return your order.

Return Request Form

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