M Series - High Back Ergonomic Office Chair
- 4 Directional Armrest
- Full Recline
- Warehouses in Ontario
A solid steel frame with rounded edges, adjustable length and a dual motor system capable of lifting up to 300 lbs.
- Chair MaterialMesh
- MechanismLeaning Backrest, tilt tension control
- Seat Width20''
- Seat Length(with top)21''
- Backrest Width19"
- Backrest Length23"
How long is the warranty?
1 Year warranty from date of purchase.
What does the warranty cover?
Our Warranty covers all mechanical components. This includes:
Gas lift cylinder: Part that allows the chair to raise and lower
Tilt-lock mechanism: Part that allows the chair to tilt backward
Recliner function: Part that allows the backrest to rotate
4D Armrest: Part that allows multi-directional adjustment for the armrest
As a general policy, if there are any problems shortly after purchase, we cover shipping and the part free of charge. If a period of time has passed and a problem occurs, the customer covers shipping and we provide the part free of charge. For instructions on how to replace each part, you can visit our replacement information form or reach out to our team.
What does the warranty not cover and what can I do if a problem occurs?
The warranty does not cover general wear and tear. Over a period of years of usage, depending on a variety of factors such as how the chair was used, what cleaning chemicals are used on the PU leather/Mesh material, and the amount of sunlight exposure on the chair on a daily basis, it is possible for the chair leather to start wrinkling or potentially cracking over an extended period. If this happens, you can purchase specific parts such as Backrest or Seat base from our company provided we have these parts in stock.
Our general return policy is 14 days. A restocking fee may apply if the unit is opened. Return shipping is covered by the customer. We want to work our best to resolve any questions or concerns you may have if you are not completely satisfied. To understand more of our refund and return policy please go to our Returns/Exchanges page.
We currently do not offer for sale any 'refurbished' items. As a result, we do not generally accept exchanges. Our policy is to ship out parts as needed to directly solve the root issue, save shipping costs, and save our customer's time from disassembling and reassembling their chair.
Designed with the customer in mind, installation
is simple and quick. No extra tools are necessary
- Setup Time Roughly 30 minutes
- Tools Required None, all tools included in provided screw box
- Recommended 1 Person can build. 2 People is Recommended
- Chair Weight Approximately 20 Kg / 44 Lb
Frequently Asked Questions
Below are questions on the product. For more FAQs, visit LINK
Where does this product ship from? How long does it take to arrive?
This product ships out from Richmond Hill, Ontario. Within the East Coast, shipping usually takes 1-5 Business days. Shipping to the West Coast usually takes 5-9 Business days. With our Express service, the product can also reach the West Coast within 1-3 Business days in most cases. If the product is out of stock, we will also offer it as a Pre-Order with the estimated Ship out date stated in the Product Listing or Title.
How long does assembly take?
Assembly usually takes about 30 minutes. Certain steps such as attaching the backrest onto the seat base is much easier done with two people, as one person can hold onto the backrest securely while the second person attaches the screws.
Is the lumbar rest removable?
Yes, the lumbar rest is removable just by simply unscrewing and taking our the lumbar rest. Detailed Video here:
How to adjust the headrest?
The headrest can be adjusted simply by moving the main connector. If headrest does not stay in place, please make sure to tighten the screws that attaches the headrest to the main connector. You may refer to the following link to identity how to install the headrest properly:
Does the armrest swivel?
Yes, the armrest are 4 directional therefore it can move adjust up or down, left or right, forward or backward and it can rotate inwards or outwards.
How do you disassemble this product?
Detailed Video here:
How do you remove the piston from the star base?
Use may use a hammer to force the piston out from the piston. Detailed Video here:
How do you remove the piston from the mechanism?
There are 3 options for removing the pistons from the mechanism.
1. You may use a wrench to twist out the piston from the mechanism. Detailed video here:
2. You may use a hammer to force the piston out from the mechanism or force the piston from a hard surface to push it out. Detailed video here:
3. Piston removal tool/replacement kit is available for purchase in the follow link:
See all the love we get from our customers.
I would just like to say that, although I didn't end up receiving the chair from these guys since I was gifted one while I was waiting for mine to arrive. They made the return and refund process absolutely painless.
For a $200 chair I am very happy (obviously as I ordered a second one). The first I ordered for myself, but my teenager confiscated it before it arrived. Assembly is simple, once you open your eyes and notice that there is a FRONT label on the bottom of the seat. Originally assembled it backwards, and was puzzled why the back would not fit. Then I realized that we assembled it backwards. That is totally our fault. Customer service was good when I contacted them. The phone connection was choppy, but this is normal in the covid and work from home scenario. Delivery was actually ahead time. Suggestions to improve: Maybe offer a bundle of the chair and the better coasters. If possible to get a longer head rest bar it would be great for taller people. I am 6' 1", and it is a touch short for my liking. However, this is the case with just about any chair I have tried/used, even the supper dupper chair in my office. The arm rests could use a bit more padding. Just not sure if the current will be an issue when wearing a short sleeved shirt. However my son has not complained. As others have said, if the lumbar support could be modified to go up and down a few inches, that would be amazing. But honestly for this price point, once cannot expect every single feature that is on $500 or more chairs. If possible to send a notification when the package is shipped out. Cannot wait to get my chair finally (expected shipping Jan 31). :)
Comfortable chair but difficult assembly, the manual was a but unclear and difficulty in fixing wheels. Overall, a good choice